Cancellation and No-show Policy

Thank you for choosing Wallan Wallan Natural Therapies, your time with us is genuinely appreciated. In order for us to provide you with an accessible, fair and professional service, we would like to inform you about our Cancellation and No-Show Policy.

We hope that this Policy will also help us to schedule appointments for all clients as efficiently and effectively as possible.

• Please inform us as soon as possible (preferably by phone) if you cannot make a booked/confirmed appointment.

• If you need to cancel an appointment and that is done more than 24 hours prior to the original appointment time, a cancellation fee will not be charged.

• For cancellations made with less than 24 hours’ notice (and also for unattended appointments) the standard appointment fee for that booked appointment will apply (please note for exceptional circumstances this fee may be waived, at the discretion of the Clinic principal).

• Change of appointments with less than 24 hours’ notice, attract a fee equal to 50% of the standard fee due for that appointment (note that this also at the discretion of the Clinic principal).

We thank you for your understanding, and of course every consideration will be extended to you in exceptional/unavoidable circumstances.

Our sole purpose is to help with your health and wellbeing needs, and we feel that this Policy strikes a fair and reasonable balance for all clients wishing to access our services.

Privacy Policy

Privacy laws in Australia regulate the collection, use and disclosure, storage and disposal of an individual’s personal information.

Wallan Wallan Natural Therapies will only collect personal information that is necessary to carry out its functions or activities in order to assist you as clinically.appropriate.

Personal information will be collected in a lawful manner and as far as is reasonable and practicable, fairly and not in an unreasonably intrusive way.

Your personal information will not be passed on to other persons or entities without your written permission, unless required by law (in which case you will notified in advance).

Upon request, you can ask to see any personal information that we hold in regards to your clinical file that is held with us.

All personal information will be handled with due respect & care for your privacy.

Should a complaint arise, in the first instance we will endeavor to resolve it in a mutually satisfactory manner (including offering for you to have a support person present).

In the event that you are not satisfied with the outcome, you have the right to raise the matter with the appropriate Victorian authorities (see Resources section below).

Resources:

Chinese Medicine Board of Australia: https://www.chinesemedicineboard.gov.au/Registration/Notifications.aspx

Health Practitioner Regulation National Law (Victoria) Act 2009: https://www.austlii.edu.au/cgi-bin/viewdb/au/legis/vic/consol_act/hprnla2009517/

Health Complaints Commissioner (VIC): https://hcc.vic.gov.au Tel: 1300 582 113

Health Records: https://hcc.vic.gov.au/public/health-records

Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/privacy/australian-privacy-principles/

Australian Privacy Principles quick reference (note that a physical copy is also available in the clinic): https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-quick-reference/